Create a Festive feel with Christmas On Hold Music
We have 2 New Festive On-hold music options which have now been added to our current selection.
With Britain braced for a white Christmas, why not add to the festive mood by entertaining your on-hold callers
with either our all new ‘Traditional’ or ‘Sung by the stars’ Christmas Carols. You can
still choose our always joyful, standard Christmas hold music too. If you're lucky you may even catch a few
of your callers singing along when you pick up the call.
To really give your callers that personal touch, you could even customise your introduction to wish them a very
merry Christmas too.
To change your on-hold music, just log in, click on the queue number you want to change, scroll down to
‘Music on hold’ and choose from the drop down.
Please remember to change your music back in the New Year as Christmas carols in August can be quite confusing.
Please call us if you need any advice on how to change your on-hold music or how to create a custom introduction.
The centre for Economics and Business Research have estimated that the bead weather will cost the
UK economy an estimated £1 Billion for every day of snow. the weather chaos is already causing flights
to be cancelled and Christmas shoppers to stay at home.
Although the bad weather has up until now only affected northern England and Scotland, snow and
severe storms are set to batter the southern half of the country later this week, with predictions
of 80mph winds and heavy rain.
If your business is likely to be effected, here's some ways that SwitchboardFREE can ensure that
your business calls are answered and your customers stay informed of any disruptions:
-
Redirect your 084 number to a mobile or home phone instead of the office if you can't make
it in
-
Customise introductions or out-of-hours messages to inform your callers of any disruption to
opening hours, deliveries or any adverse changes to your business
-
Use Auto-top-up to ensure you don't run out of mobile redirect credit
-
Divert your calls to up to 5 different phone numbers, so you and 4 other colleagues can all
answer business calls from home if needed
-
Use the ‘quick close’ feature if your office is unattended, so your customers are
not held in the call queue
Please call us if you need any advice on how best to configure your 084 number to cope with disruptions
to your business this winter.
Your voicemails and missed call alerts will now be coming from the following senders respectively:
- Voicemails will come from: voicemail@switchboard-support.co.uk
- Missed calls will come from: missedcall@switchboard-support.co.uk
We used to send all of our alerts from support@switchboard-support.co.uk. This email address will
now only be used for support issues.
We've changed the originator or sender of these emails so you are best placed to manage and
organise the email alerts we send to you. Please make sure that you ad both of these email
addresses to your contact or sae sender list to ensure you don't lose any of our correspondents
to your span folder.
Please call us if you need any advice on how this change might affect you.
Our departmental option is proving very popular, and we've had great feedback. If you want a big
company image and the ability to transfer calls to the most relevant number without going through
an operator or receptionist then Auto Attendant is for you.
With between 1 to 9 options for you to choose from, Auto Attendant enables you to better manage
your calls and makes sure that your callers are routed to the most appropriate person or department
in your organisation.
This is ideal for growing companies or where you have a workforce split in different geographic
locations. Your staff may even all work from home, but your callers will never know. This powerful
option is simple to set up and can be personalised to suit the way you want you use it.
This feature comes as standard for all customers and is FREE for you to use!
- No need for a receptionist
- Big Company Image
- Redirect to 5 different numbers per department
- Choose professionally recorded messages or record your own
- Link up to 45 different employees via one number
Try this today:
- Login
- Click on your number to change the settings
- Choose Auto Attendant
- Configure your departmental settings
Call our support team on
0844 884 3010 if you need any help or assistance.