How much are missed calls costing your business?

Despite advances in technology, businesses still receive up to 80% of their incoming communications via the telephone

On average, SME employees spend

3.3 HOURS

Per week dealing with complaints because they can't reach employees in a timely manner

7 OUT OF 10

consumers have ended their relationship with a company due to poor customer service

61

of these consumers take their business to a competitor instead


98% of people (nearly all of us)

say poor phone skills leave a bad impression!

On average, consumers tell

15 people

about good customer service experiences

24 people

about bad experiences

A recent YouGov survey shows a WHOPPING

83 %

of people said they did not trust overseas call centres to keep personal data safe


24 people

about bad experiences

83%

of missed calls will not call back

75%

of people will not leave a voicemail and will hang up when confronted with an automated system

4 out of 5

people say they have lost their patience and hung up when faced with a long call centre queue

SME's with 100 employees could be leaking

£309,000

annually as a result of communication barriers and latency

Businesses who use telephone answering services

have claimed as much as a

50% productivity increase

UK Businesses are

Losing £31.6 billion

each year because they fail to answer calls

companies using virtual assistants

Save up to £12,000 a year

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