Phone Systems for Cyber Security Consultancies

Feature by feature: why SwitchboardFREE works for cyber security consultancies

Every SwitchboardFREE account comes with over 40 features. These are the ones that make the biggest difference to cyber security consultancies, and why.

Time-of-day routing

Breaches do not keep office hours. With time-of-day routing, your incident line rings the office in the day and the responder on the on-call rota at night and at weekends, changing automatically as the rota changes.

A dedicated incident number

Give clients a separate number, such as an 0800 number, that is only for live incidents. It can ring every responder at once and skip the menu entirely, so a client under attack is never asked to press 3 for sales.

DepartmentsStandard & Unlimited plans

Your main number serves managed service clients, prospects asking about penetration tests and Cyber Essentials, and suppliers. "Press 1 for client support, press 2 for new enquiries" sends each to the right team, each with its own voicemail and opening hours.

Ring groups

Ring the whole incident team at once so the first available responder answers, or ring the lead first and the backup after 20 seconds. Up to 45 destinations per department means nobody is missed.

Call recordingPaid add-on

The first call in an incident often contains the most important detail: what the client saw, when, and what they have already done. Recording calls gives you an accurate record for the incident timeline and the post-incident report. Tell callers when calls are recorded.

Divert calls to your mobile

Consultants work on client sites, at home and on the move. The business and incident numbers ring the SwitchboardFREE app or a softphone, and calls made from the app show the company number rather than a personal one.

Call screening

Before you are connected, a short message tells you whether the call came in on the incident line or the main number. A responder woken at 3am knows straight away that it is an incident, not a sales call.

Voicemail to email

If a client leaves a message, it arrives in the team inbox as audio with a written transcript, so whoever picks it up can start triage from the text without replaying the recording.

Contact book and nuisance call blocking

Security firms attract plenty of cold calls and the occasional social engineering attempt. Bar known nuisance numbers in the contact book and prioritise your clients' numbers; the nuisance call blocker is included on Unlimited.

Music on holdStandard & Unlimited plans

When a consultant puts a client on hold to check logs or bring in a colleague, the client hears music and knows they are still connected, which matters when they are already worried.

CRM integrations and webhooks

Log calls in HubSpot, Pipedrive or Salesforce automatically, or use webhooks to send call events into your own ticketing or alerting tools as they happen.

Call logs

Every call is recorded in your call logs with the time, the number dialled, how long it lasted and who answered, which helps you show clients how quickly you responded.