Business Phone Numbers for Cleaning Companies

Feature by feature: why SwitchboardFREE works for cleaning companies and window cleaners

Every SwitchboardFREE account comes with over 40 features. These are the ones that make the biggest difference to cleaning companies and window cleaners, and why.

Calls from your business number

When cleaners ring clients from their own mobiles, clients save that number, and some follow the cleaner when they leave or set up on their own. Calls made from the SwitchboardFREE app, softphone or desk phone show your business number instead, so personal mobiles stay private and the client relationship stays with your company.

Divert calls to your mobile

Most cleaning businesses are run from the van or between jobs, not from an office desk. Calls to your business number ring the SwitchboardFREE app on your mobile, or can be diverted to any UK mobile, so a new client enquiry reaches you wherever you are cleaning that day.

Missed call alerts

A window cleaner halfway up a ladder, or a cleaner with the hoover running, cannot answer every call. Missed call alerts email you the caller's number the moment a call is missed, so you can ring back from the van between jobs before they try another cleaner.

Voicemail to email

Quote requests, key handovers and changes to a regular clean often arrive while everyone is out on jobs. Voicemail to email sends each message as an audio file with a written transcript, so you can read the address and the request between houses instead of listening back in a noisy van.

DepartmentsStandard & Unlimited plans

A homeowner booking a fortnightly clean and a facilities manager reporting that the office was missed last night need different people. With departments, a menu such as "press 1 for domestic cleaning, press 2 for commercial" sends each caller to the right person, each with their own voicemail.

Ring groups

Rather than every call landing on the owner's phone, ring groups can ring the office and supervisors at once, or the office first and supervisors next. Whoever is free picks up, so a client chasing a missed clean is not left waiting on one busy person.

Local and national numbers

A local 01 or 02 number on the vans, leaflets and website tells people you clean in their area. You can add a separate number for end of tenancy or one-off cleans through the paid multi-number package, and see in your call logs which advert brings in the work.

Time-of-day routing

Commercial clients sometimes ring in the evening about keys, alarms or an office that was not cleaned. Time-of-day routing sends evening calls to whoever holds the keys that night, while daytime calls ring the office as usual.

Call recordingPaid add-on

Commercial contracts often turn on a phone call: an extra clean before an inspection, a change to the specification or a complaint about a missed room. The call recording add-on keeps a copy you can play back and download, so there is no argument later about what was agreed.

Music on holdStandard & Unlimited plans

If you need to check the rota or ask a supervisor before confirming a booking, callers hear music on hold rather than silence and know they have not been cut off. It sounds like an organised cleaning company, not someone answering from a client's kitchen.

Callback SMSPaid add-on

When you miss a call from a mobile, Callback SMS automatically texts the caller with your own message, such as "Sorry we missed you, we are on a job and will call you back shortly". A window cleaner up a ladder can keep working while the client knows their call was noticed.

Keep your number

If your clients already know your cleaning number, you do not have to start again. Transfer it to SwitchboardFREE free, with £50 credit, usually within 7 to 14 days.