Business Phone Numbers for Removals & Courier Firms

Feature by feature: why SwitchboardFREE works for removals and courier firms

Every SwitchboardFREE account comes with over 40 features. These are the ones that make the biggest difference to removals and courier firms, and why.

DepartmentsStandard & Unlimited plans

Someone ringing for a quote and a customer whose keys have not arrived on completion day need very different people. Departments give callers a menu such as press 1 for a quote, press 2 if you are moving with us soon, each option ringing different staff with its own voicemail.

Divert calls to your mobile

On moving day the crew leader is at the property, not in the office, and that is who the customer, estate agent or solicitor needs. Calls can ring the SwitchboardFREE app on crew leaders' and drivers' mobiles, or divert to any UK mobile, so the right person answers on the road.

Ring groups

When quote requests come in, the first free person in the office or at the depot should answer, rather than the call ringing one empty desk. Ring groups ring the office, the depot and the operations manager at once, or in the order you choose.

Voicemail to email

People comparing three or four removal firms in an afternoon leave voicemails with their address and moving date, and the first firm to ring back usually gets the survey. Voicemail to email sends each message as an audio file with a written transcript, ready for whoever books surveys.

Missed call alerts

A customer chasing a delivery or a quote often hangs up without leaving a message. Missed call alerts email you their number the moment the call is missed, so the office can ring back before they book another firm.

Calls from your business number

Drivers and crew leaders who ring customers from personal mobiles end up getting calls about the next job on their day off. Calls made from the SwitchboardFREE app show the firm's number, so personal numbers stay private and customers ring the office.

Local and national numbers

A depot does better with a local number for its area, while a firm covering the whole country may prefer one national number. Choose a local 01 or 02 number for each depot, or a national 03 number charged like a landline, with extra numbers on the same account added through the paid multi-number package.

Open and close times

People ring removals firms about quotes in the evening and at weekends, after the office has closed. Open and close times play your out-of-hours message and let callers leave a voicemail outside your hours, and you can open or close the lines from the app.

Call logs

With several depots or numbers on one account, you need to know where each call came in and which were missed. Call logs show every call with the time, the number dialled, the duration and the outcome, plus a list of missed calls.

Call recordingPaid add-on

Disputes about removals usually come down to a phone call: what the quote included, what time the crew would arrive, what was said about the wardrobe that would not fit. The call recording add-on records all or some calls so you can play them back and check. Tell callers when calls are recorded.

Music on holdStandard & Unlimited plans

When the office puts a customer on hold to find out where the van is, silence makes them think they have been cut off. Music on hold plays while they wait, so they stay on the line.

Keep your number

If you are merging with or buying another firm, its customers already know its number. Bring it across to SwitchboardFREE free, with £50 credit, usually within 7 to 14 days.