Business Phone Numbers for Roofers

Feature by feature: why SwitchboardFREE works for roofers

Every SwitchboardFREE account comes with over 40 features. These are the ones that make the biggest difference to roofers, and why.

Call queuing

The morning after a windy night, every homeowner with slipped tiles rings round until somebody answers. Call queuing holds callers in line instead of an engaged tone, and queue position announcements tell them their place, so they know they are getting through.

Divert calls to your mobile

You should not be answering the phone on a roof, but you need the call when you come down. Calls to your roofing business number ring the SwitchboardFREE app on your mobile or divert to any UK phone, so you can answer from the ground, the van or the yard.

Voicemail to email

After a storm, voicemails pile up faster than you can listen to them. Each one is emailed with a written transcript, so you can read every caller's address and damage, sort emergencies from quotes and plan the day's visits.

Custom greetings

When the phone does not stop after a storm, a greeting that says so keeps callers patient. Record a message on the app such as "we are dealing with a high volume of storm damage calls, please leave your name, address and a description of the damage" and it goes live straight away, at no cost.

Local and national numbers

After every big storm, homeowners are warned about cold callers offering roof repairs, so they are careful about who they let on the roof. A local 01 or 02 number on the van, the website and your directory listings shows you are an established local roofer, not someone passing through.

Ring groups

When the storm calls come in, ring both gang leaders at once with the office as the fallback, so the first free pair of hands answers. Calls can also ring in order or be shared evenly across the team.

Missed call alerts

A homeowner with water coming through the ceiling will not wait long. The caller's number is emailed the moment you miss them, even if they hang up without leaving a message, so you can ring back before they find another roofer.

Calls from your business number

When you call customers back from the app, they see your business number, which reassures people who are wary of cold callers after a storm. Your personal mobile stays off the van and out of customers' phones.

Telephone Answering ServicePaid add-on

In a storm surge, even a queue has its limits. Trained receptionists can answer in your business name and send you the details, so callers speak to a person while you stay on the roof.

DepartmentsStandard & Unlimited plans

Storm repairs, new roofs, flat roofing and guttering need different responses. A menu such as "press 1 for storm damage, press 2 for quotes" sends urgent repairs to the gang leaders and quotes to whoever prices the work, each with its own voicemail.

Music on holdStandard & Unlimited plans

In the days after a storm, a caller left in silence rings off and tries the next roofer. Music on hold keeps them on the line while the office checks who can get to them today.

Call recordingPaid add-on

Storm repairs are often agreed over the phone, including the price, the scope of the work and whether scaffolding is needed. Call recording lets you play back or download the call, so you can check exactly what was agreed if a customer remembers it differently.