Phone Systems for EV Charger Installers

Feature by feature: why SwitchboardFREE works for EV charger installers

Every SwitchboardFREE account comes with over 40 features. These are the ones that make the biggest difference to EV charger installers, and why.

DepartmentsStandard & Unlimited plans

An EV installer hears from homeowners, landlords, workplaces and existing customers whose charger has stopped working. "Press 1 for a home charger, press 2 for business and landlord installs, press 3 for support" sends each to the right person, so a fleet manager never waits behind a driveway quote.

Divert calls to your mobile

Installers spend the day on driveways and in car parks, not at a desk. The business number rings the SwitchboardFREE app on their mobiles, and calls they make show the company number, not a personal one.

Voicemail to email

Homeowners often leave detailed questions about cable runs, fuse boards and grants. Their message arrives in your inbox with a written transcript, so you can check the details and reply with a quote without replaying the recording.

Missed call alerts

Many customers ask two or three installers for quotes after buying an electric car. The caller's number is emailed the moment you miss them, so you can ring back before a competitor books the survey.

A separate support line

Chargers that stop charging, app connection problems and tripping circuits all bring calls. Give support its own number or menu option, ringing the engineer on duty, so new sales calls are not held up by troubleshooting.

Music on holdStandard & Unlimited plans

When a customer is put on hold while you check a charger's compatibility or a grant's rules, they hear music instead of silence and know they are still connected.

Call recordingPaid add-on

Install quotes depend on details agreed on the phone: cable length, where the charger goes, whether a fuse board upgrade is needed. Recording calls gives you a clear record if a customer later remembers it differently.

Ring groups

Ring every installer at once so whoever is free answers, or ring the office first and the vans next. Support calls can ring the engineers who know the charger brands you install.

Local and national numbers

A local number for each area you cover shows homeowners you are nearby, and a national 03 number suits commercial and fleet work. Your call logs show which number each call came in on.

Time-of-day routing

Workplace and fleet clients call in office hours, while homeowners often ring in the evening. Send calls to different people at different times, and to voicemail when you are closed.

CRM integrations and webhooks

Log every call in HubSpot, Pipedrive or Salesforce automatically, or push call details into your job management system with webhooks, so enquiries are never lost in a notebook.