Phone Systems for Solar Panel Installers

Feature by feature: why SwitchboardFREE works for solar panel installers

Every SwitchboardFREE account comes with over 40 features. These are the ones that make the biggest difference to solar panel installers, and why.

DepartmentsStandard & Unlimited plans

A solar company's phone carries new enquiries, survey bookings and aftercare calls about inverters and batteries. "Press 1 for a quote, press 2 if you already have panels with us" sends each caller to the right team, so a homeowner ready to buy never waits behind a support call.

Call queuing and queue position announcements

Enquiries arrive in waves when energy prices make the news. Instead of an engaged tone, callers wait in a queue and hear their place in it, so they hold on rather than ringing the next installer on the comparison site.

Music on holdStandard & Unlimited plans

Callers waiting for the sales team hear music rather than silence, which tells them they are still connected. It also covers the moment a surveyor puts a customer on hold to check roof measurements or panel specs.

Divert calls to your mobile

Surveyors spend the day in customers' homes and installers spend it on roofs. The business number rings the SwitchboardFREE app on their mobiles, so the right person can answer wherever they are, and calls they make show the company number.

Voicemail to email

When nobody can answer, the caller's message arrives in your inbox as audio with a written transcript. The office can read a lead's address, roof type and questions and book the survey without playing back a recording.

Missed call alerts

Solar leads go cold quickly because homeowners usually contact several installers. The caller's number is emailed the moment a call is missed, so the sales team can ring back within minutes.

Ring groups

Ring every salesperson at once so the first free person answers, or ring the office first and the surveyors next. Aftercare calls can ring the engineers who know the systems you have installed.

Call recordingPaid add-on

System sizes, battery options, export tariffs and prices are often discussed on the phone. Recording sales calls gives you a record of what was quoted and promised, which helps with disputes and with training new sales staff.

Local and national numbers

Use a local number for each area you cover and a national 03 number for regional advertising. Put a different number on each lead source and your call logs show which campaigns actually produce calls.

CRM integrations and webhooks

Log every call in HubSpot, Pipedrive or Salesforce automatically, or use webhooks to push call details into your own lead system. Nobody has to type up who rang and when.

Time-of-day routing

Homeowners often ring about solar in the evening and at weekends. Route those calls to a salesperson on the late rota, or to voicemail with a message promising a call back first thing.

Unlimited UK callsIncluded on Unlimited

Solar sales means a lot of outbound calls: following up quotes, confirming surveys and booking installs. On the Unlimited plan your team can call UK landlines and mobiles without counting minutes (fair use applies).